ShelfSumSupport
Email sameddev@protonmail.com for help. Include the ShelfSum version/build, iPhone model, iOS version and a short description of what happened. A redacted screenshot is optional. Never send passwords, identity documents or payment-card information.
We cannot see your local cart or retrieve your shopping history unless you deliberately share relevant information.
Adding and scanning items
Use manual entry or scan a shelf label, then review the product name, unit price, quantity, unit and tax choice before adding the item. Labels can show several numbers, so scanned suggestions are always editable.
A barcode identifies a product; it does not fetch a guaranteed current supermarket price. ShelfSum can recall a price you previously entered in the same currency, but you should check the current shelf label.
The iPhone OCR workflow targets common Latin-script shelf labels and numeric prices, including English, French and German text where supported by Apple Vision. Arabic product-name recognition is not advertised in this release.
Camera or photo problems
Check ShelfSum's camera permission in iPhone Settings and reopen the scanner after changing permissions. Manual entry remains available. You can also import a clear image. For best results, frame one label closely, avoid glare and keep the phone steady.
Estimates and tax settings
The checkout amount can differ because of promotions, deposits, retailer rounding, tax treatment or input mistakes. Country profile names are starting points, not automatic tax-law rules. Confirm your chosen settings and the retailer's actual bill. Changing currency does not perform foreign-exchange conversion.
Saving and deleting data
Choose Finish trip, optionally name the trip, then choose Save trip. If ShelfSum reports a save problem, use the retry action rather than assuming the trip was stored.
To remove all ShelfSum records from the device, use Settings > Delete all local data and confirm. This does not delete original photos from your library or independent iPhone/iCloud backups.
Privacy
Core shopping data is stored locally and scan processing is performed on-device. Website visits and support email are separate and are explained in the Privacy Policy.
Contact
Support and privacy contact: sameddev@protonmail.com.